Refund Policy
We accept refund requests for the following reasons:
- Defective or damaged products: If you receive a product that is defective or damaged, please contact our customer service team within 15 days of receiving the item to initiate the refund process. We may require supporting evidence such as photos or videos to assess the issue.
- Incorrect order fulfillment: If you receive the wrong product or an item different from what you ordered, please contact our customer service team within 15 days of receiving the item to request a refund. We may require you to return the incorrect item before issuing a refund.
- Non-delivery: If you have not received your order within the estimated delivery timeframes, please contact our customer service team. We will investigate the issue and provide an appropriate resolution, which may include a refund.